Today, that failed. I am using wifi for a TV and smartphone but it's so annoying because my TV only runs on the 5G network. Check the speed of your home internet by visiting this page. Or, learn more about testing your speed below. Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View.". Check if the password for this network matches your 2.4G network. Innovations in telecommunications don't stop. After re-reading your post, which router/revision/firmware do you have? By using NetworkAid, a tool in the Fido My Account app and available on fido.ca, you can check the real time status of the Fido network for outages and maintenance, provide feedback on your wireless network experience and get updates on network upgrades in your area. However, starting 3 days ago, the internet starting to having problems. Optimize WiFi and Internet speed. For some reason the 5GHz side would just not give out an IP address. Mobile data issues may be fixed easily by re-inserting the SIM card. When 5G isn't showing up, it's possible that your phone settings aren't set for the optimal coverage. If you still have questions about your modem’s band steering, contact us. Hi there, I had food internet for about a week. Try disabling band steering on your modem and see if that allows you to connect the device(s) to your WiFi network. You can find these settings under Settings > Mobile data/Data Usage. Remember that Reset Network Settings is different from Resetting Phone which will actually reset your device completely. In such cases, you will have to determine whether there is 5G coverage in your area or not. To troubleshoot your device, use the Device Toolbox (accessed via the Fido My Account app) or visit your local Fido store. We’re all bound to forget a username or password from time to time. Follow these steps: Still not working? If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off. This may be an issue with your device, as some devices don’t properly support band steering. On your device, check the available WiFi networks to find the new, merged network name (the network name without “-5G” at the end). You can get up and running with your new Fido modem and WiFi in just minutes. Airplane mode too might be helpful in this case. We will not be discussing the reasons instead will show you how you can fix can't connect to 5G errors and problems. ⇒ Settings > Wireless & Networks > Mobile Network and now select your preferred options. Learn more about what we’re doing to help keep our customers, employees and communities connected and safe. Ask questions, find helpful answers, and get advice from fellow Fido members. I have made firmware update and factory reset today. The only light it has on is the top light indicating it is connected to power source. When 5G isn't showing up on your phone, it might mean that 5G towers are too far from your city or home town or services aren't offered in your area. You can easily do it online with My Account. However, 5G-ready devices are compatible with Fido’s existing mobile network. We hope you'll join the conversation by posting to an open topic or starting a new one. This step the first and simplest solution. Here are the links to the real latest WNDR3700v1 firmware: WiFi 6 Access Points and devices are the future of WiFi. Find out more about VoLTE here. You can track your data usage, view and pay your bills, upgrade your device, change your plan and more! Need help and support with Fido products and services? Well it took two attempts to get the firmware installed but I got it to take and that still didn't help. Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View.". The Fido Repair Program helps you stay connected if something unexpected happens to your device. At this time, Fido does not offer access to a 5G network. There are various reasons why 5G might not be available on your phone. It started with internet going offline, and once I reset or restart the modem, it will be fine. Here you will have to untick the "Limit mobile data usage" box. With My Account, it’s easy to view and pay your bills, upgrade your device, change your plan, and update your contact information online or through the app. Check if the password for this network matches your, If the passwords don’t match, change this password to match your. After turning Airplane mode on and off, if you still see the same problem, contact your carrier. Step 3: Restart your PC and see if it can detect the 5GHZ or 5G WiFi network now. Here are a few tips. Still not working. If the passwords don’t match, change this password to match your 2.4G network password, then select Save Changes. Rebooting your device may solve many problems on your device. Generally reception may be affected by various factors, including network system availability and capacity, your wireless device signal strength, topography and environmental conditions: The Fido network covers 97% of Canadians. Some network investments are laying a foundation and preparing the network for future technologies; you may have an optimal speed experience today with speeds that meet your needs for today’s smartphone use and won’t see a difference. Try disabling band steering on your modem and see if that allows … Is there anything you can do to help fix this ? Still having trouble connecting devices? Widespread availability is expected by 2025. Got a strange text about transferring your Fido number to another carrier? Try reconnecting your device(s). You have a WNDR3700v1 because of the absence of a version number. increased VoLTE coverage providing a seamless Wi-Fi Calling experience. Here’s how it will appear on your monthly bill. Understanding partial charges on your bill. To ensure that the Fido network is keeping up with our customers, we are increasing the capacity of our existing cell towers and building new cell towers across Canada. I'm sad to see you're experiencing issues with your Fido Internet connection. Learn more. Check out this video to learn how to read the different sections of your bill from Fido. That’s why we make it easy for you to recover or reset yours. Having trouble with wirless 5g, R7800 unit 2 months old & used to work ok, This unit is not cheap !, last month 5g sporadically started dropping out, now no 5g at all. Check out all the ways you can monitor, manage and make changes to your Fido services online. However, starting 3 days ago, the internet starting to having problems. Below, find our quick tips for addressing two common concerns with band steering: seeing one WiFi network instead of two, and not being able to connect to WiFi. Reboot Your Phone: Rebooting your device may solve many problems on your device. I have a WNDR3700v3, firmware V18.104.22.168_1.0.17, While there are things that can interfere, I rather doubt a neighboring network would completely block you from accessing the 5 GHz radio on your router. Need help understanding your Fido online bill? In this guide check out how to fix 5G not working or not showing up error on Android phones. There was an issue checking availability. 3G/HSPA) may not have; you can visit your local Fido store to confirm if your device is compatible. Try reconnecting your device(s) to the main network. After the changes take effect, you should start seeing two networks again - the 2.4GHz network (without “-5G” at the end) and the 5GHz network (with “-5G” at the end).