Our customer service team would love to help get your Owlet up and running! Hi Rachel! Save $50 when you upgrade to the Monitor Duo >. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Hi Liz, it sounds like you may want to do a power cycle by following these steps-, 1. We have a DC to AC convertor that we plug the base into and one of our cars has built in WI/FI. our owlet sock will not charge past 16% though we have it plugged in all day while not in use. . Thanks! Hello, Just touch the Smart Sock to the top of the Base Station and the Sock Electronics will shut down. When I go to graphs it shows the babys sleep pattern but will not show the heart rate pattern thru the night, nor the oxygen level thru the night. Please let us know if you have any other questions! Hi Tiffany, you will need the app open or running in the background with your volume turned on and up to receive notifications. If you don’t already have an Owlet visit our Order Now page and join the Owlet family today! When a red alarm goes off, does it save the number in history somewhere? Hi Carmen, your Owlet comes with three sock sizes. We have stories from more than 1000 Parents who told us how the Smart Sock changed their lives... "The Smart Sock made my nights more peaceful, helped me sleep better and beat my anxiety and the urge of getting up every 30 minutes to check whether my baby was okay.". My only thing is we don’t have home internet….we use our hotspot off both of our phones. My owlet should still be under warranty, correct? this morning it turned on but i had to turn the sock off it was fully charged at the time i turn it off how can i get it to work ive plugged it in and it just wont turn on or show it is charging. I would encourage every parent to invest in this great product." You can reach them at (844) 334-5330 and they’ll help troubleshoot with you. Hi Megan, the Smart Sock is a consumer device and does not allow the changing of thresholds. Your sock works pretty good with WiFi hotspot?? Connect with technical support at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST and they’ll help troubleshoot this with you. If you don’t have a WiFi connection, you can still use the Smart Sock but you won’t be able to use the app to see the live readings. I am hesitant because she is a very restless sleeper and does not lie still. However, it still works without WiFi, but you can’t check readings on the app. I have found that ours works in the car when our baby is sleeping in the car seat which is really when we are worried about. If you have any more questions, we’d love to talk to you on the phone! More than a million parents have trusted Owlet to help them keep their baby safe. Can you change the setting when you get an alert for o2 or heart rate? If your baby’s readings leave preset “safe” zones, you'll receive a notification that lets you know your baby really needs you. , We just got he owlet and can’t connect to Internet so we are just using it to alert us for right now. The Smart Sock communicates with the Base Station even in the event of Wi-Fi disruption, and will notify you with lights and sounds if your baby’s heart rate or oxygen drop below the preset levels. My sock didn’t monitor my daughter for 20 minutes last night there’s just nothing showing and I didn’t get any sort of notification. Hi Jess, it sounds like you may want to contact Customer Care at (844) 334-5330 so they can look into this for you. Any way I can use the owelet without power? You can email them at contact@owletcare.com. It says to go to alarm preferences in settings, but there I only have the option to adjust sensitivity.
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